Privacy Policy

At Fix My Home (accessible at https://fixmyhoms.xyz), we are committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your personal information when you use our platform to book home services. We comply with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011, and other applicable Indian laws.

We collect the following categories of information to provide you with the best possible service:

• Personal Identification: Full name, email address, phone number, home/office address, date of birth (for KYC), and other details provided during registration or booking.
• Payment Information: We do not store your full card or UPI details. All payment data is processed directly by our secure payment gateways (Razorpay Paytm PhonePe Google Pay UPI Cards Net Banking). We only store transaction IDs, order IDs, and payment status for reconciliation.
• Service Preferences: Your service selections, booking history, special instructions, ratings, and feedback.
• Device & Usage Data: IP address, browser type, operating system, pages visited, time spent, referral URLs, and device identifiers for analytics and fraud prevention.
• Location Data: With your explicit consent, we collect precise GPS location to match you with nearby vendors and provide real‑time tracking.
• Cookies: We use cookies to remember your preferences, improve site functionality, and analyze traffic. You can manage cookie settings in your browser.

Your data helps us deliver a seamless and personalized experience:

• Service Delivery: Process bookings, assign vendors, send confirmations, and facilitate communication between you and the professional.
• Payments: Process payments, issue refunds, and prevent fraudulent transactions through our integrated gateways.
• Account Management: Maintain your account, verify identity (KYC), and send account‑related notifications.
• Improvements: Analyze usage patterns to enhance our platform, services, and customer support.
• Marketing: With your consent, send you offers, promotions, and newsletters (you can opt out anytime).
• Legal Compliance: Comply with regulatory requirements, enforce our terms, and protect the rights and safety of users.

We partner with industry‑leading, RBI‑compliant payment gateways to ensure your financial data is processed securely:

All payment pages are served over HTTPS with 128‑bit SSL encryption. We do not store your full card number, CVV, or UPI PIN. Payment gateways are PCI‑DSS Level 1 certified, ensuring your data is protected against breaches.

We only share your data with:

• Service Professionals: Vendors assigned to your booking receive your name, phone number, location, and service requirements to perform the service.
• Payment Processors: Our gateways (Razorpay, Paytm, etc.) receive payment details solely for transaction processing.
• Service Partners: Logistics, SMS/email delivery providers, and analytics partners (e.g., Google Analytics) who help us operate the platform.
• Legal Authorities: If required by law, court order, or to prevent fraud/abuse.

We do not sell, rent, or lease your personal information to third parties for their own marketing.

We retain your personal data for as long as your account is active or as needed to provide you with services. After account deactivation, we may retain certain data for up to 7 years as required by Indian law (e.g., for tax audits, dispute resolution). You may request deletion of your data by contacting us, subject to legal retention obligations.

Under Indian and international privacy frameworks, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal retention).
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine‑readable format.
• Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact our Grievance Officer using the details in Section 10.

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse site traffic. You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of the site.

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The "Last updated" date at the top will always reflect the latest version.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our support team or Grievance Officer:

We respond to all privacy‑related queries within 72 hours.