Terms & Conditions

Fix My Home is a technology platform that connects customers with verified service professionals (Vendors). We facilitate the discovery, booking, and delivery of home services. By using our platform, you agree to:

• Use the platform only for lawful purposes and in compliance with all applicable Indian laws.
• Not misuse, interfere with, or disrupt the platform's functionality or security.
• Provide accurate, truthful, and up‑to‑date information.
• Respect the rights and privacy of other users and service providers.

Customers are expected to:

• Provide accurate and complete information during registration, booking, and payment.
• Be present at the scheduled time and location, or arrange for a responsible person to be there.
• Treat service professionals with respect and courtesy.
• Pay the full service amount through the platform’s payment gateways – no cash payments to vendors are permitted.
• Report any issues or disputes within 24 hours of service completion.
• Not engage in abusive, threatening, or discriminatory behaviour towards vendors or platform staff.

Service professionals (Vendors) registered on Fix My Home must adhere to:

• Valid KYC documents (Aadhaar, PAN, bank account) must be submitted and kept updated.
• Deliver services with professional standards, quality, and timeliness as committed.
• Arrive at the customer’s location on time and inform the platform of any delays.
• Not request direct cash payments or negotiate prices outside the platform.
• Respond to customer queries and feedback professionally.
• Report any disputes or issues to the platform immediately.
• Adhere to all applicable laws and regulations in their profession.

All users must create an account to access services. By doing so:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to notify us immediately of any unauthorised use of your account.
• We may suspend or terminate your account if we suspect fraudulent or abusive behaviour.
• You may delete your account at any time, subject to pending transactions and legal retention.

Booking a service through Fix My Home means:

• All bookings are subject to availability and confirmation by the vendor.
• We will send you a confirmation with the vendor details, date, time, and estimated arrival.
• You can reschedule or cancel bookings as per our Cancellation & Refund Policy.
• We do not guarantee the exact vendor; we reserve the right to substitute a qualified professional if needed.
• Special instructions should be provided at the time of booking.

Payments are processed through our secure, RBI‑compliant gateways. You agree to:

• Pay the full amount displayed at checkout, which includes service price, platform fee, and applicable taxes.
• Only use payment methods that you are authorised to use.
• Not dispute a legitimate charge; disputes must be raised through the platform.
• Refunds are processed as per our Refund Policy and will be credited to the original payment method.

Cancellations are governed by our Cancellation & Refund Policy. In summary:

• Before vendor assignment: Full refund.
• After assignment (vendor en route): 50% refund.
• After vendor arrival: No refund.
• After service starts: No refund (partial refund may apply for partial service).
• Vendor no‑show: Full refund.
• Platform‑initiated cancellation: Full refund.

Detailed policy available on our Cancellation & Refund page.

Fix My Home acts as an intermediary platform between customers and vendors. We do not directly provide the services. Therefore:

• We are not liable for the quality, safety, or legality of the services provided by vendors.
• We do not guarantee the accuracy of vendor listings or availability.
• Our total liability to you for any claim arising from or related to the use of our platform is limited to the service fee paid by you for the specific booking in question.
• We are not liable for any indirect, incidental, or consequential damages, including loss of profits or data.

Any disputes arising between customers and vendors shall be handled as follows:

• Users must first attempt to resolve the dispute amicably through our support team.
• If unresolved, the matter will be escalated to the Grievance Officer: Mr. Atul Kumar (email: grievance@fixmyhoms.com).
• The Grievance Officer will review the case and make a decision within 15 working days.
• If still unresolved, both parties may seek legal recourse under the jurisdiction of Jaipur, Rajasthan, India.

We may update these Terms & Conditions from time to time. Significant changes will be notified via email or a website banner. Continued use of the platform after such changes constitutes acceptance of the revised terms.

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraud, misuse the platform, or cause harm to other users. You may also delete your account at any time.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

If you have any questions about these Terms & Conditions, please contact us: